Refund and Return Policy
Thank you for shopping with us at Reviticals! We are committed to providing you with high-quality skincare products personalized for your skin type and skin concerns. Before preparing each product, we ensure we have collected all relevant skin related information from you for a tailored product. We want your cooperation and expect that you provide all required information correctly.
When our products are order on demand and highly tailored to only your skin type and concern, it is of no use for us to accept return. Because that product is also of no use for anyone else. Therefore, we don't offer returns and we hope you understand.
We do our best to make product hyper tailored for your skin. We care about your skin and your satisfaction is our priority.
Complaints
- In case of any kind of complaints or guide about using product, you can contact us anytime anywhere. We are always here to help.
- Please contact our customer service at [email protected] or Whatsapp us here with your order number and details of the product you have purchased.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the item. We will work to resolve the issue by offering either a replacement or a full refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used products
- Items not in their original packaging
- Products purchased from third-party retailers
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us.
Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item unless the product was damaged or incorrect upon delivery.
- Shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us at:
- Email: [email protected]
- Phone: 0323-1403371
- Our Social Media